Coronavirus (Covid-19) Customer Information

You can visit our customer Help Centre to view our Shipping policies by clicking this link: https://serenapothecary.com/pages/shipping-and-returns

Our online telephone line has been closed temporarily so that we can focus on fulfilling your orders and respond to emails.

Please note that our customer service team is extraordinarily busy as a result of longer delivery times and COVID-19 regulations. We are doing everything we can to reply to tickets as quickly as possible but please be aware that requests could take up to 7 days to be responded too. Thank you for your patience.

Please keep visiting this page for the latest information.

Coronavirus (Covid-19) Customer Information

Due to Covid-19 our despatch and delivery times are taking longer than normal. If your US order hasn’t arrived 10 days after you've had your despatch email please get in touch with our customer services team who will resolve the issue for you.